It’s used in ecommerce stores to answer multiple customer queries in real time, improve user experience and drive sales. Using AI for customer support also helps to improve your team productivity as the bot takes over answering FAQs that reduces the support tickets significantly.
We are seeing businesses use these chatbots to offer better customer support, recover abandoned carts, request customer feedback and much more.
It lets them get information, buy products, or even schedule appointments with providers in a few taps, whenever is convenient for them. Instead, they’re powerful tools that healthcare professionals can use to save time,